| Identity and access management | - SAML SSO
- SCIM provisioning and deprovisioning
- Role-based access controls
- Resource-level access controls
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| Security | - SOC 2 Type I (Type II roadmap)
- Encryption in transit and at rest
- Strict tenant isolation
- Comprehensive audit logs
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| Privacy | - GDPR compliant (certification in progress)
- No customer data used for AI training
- Explicit data ownership and deletion guarantees
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| Data residency | - App hosting in United States (Virginia) or Europe (Frankfurt)
- with more global locations coming soon
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| Scalability | - Deployed on serverless technologies (Cloudflare and Convex)
- Automatic scaling
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| Reliability | - Globally distributed infrastructure
- Deployed on Cloudflare with world renowned uptime
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| Support and customer success | - Dedicated Customer Success Manager
- Onboarding, user training, and admin training
- Support for both the Hercules platform and applications you build
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| Integrations | - Customer integrations with your internal systems
- API and webhook integrations
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| Customization | - Custom design templates
- Branded application experiences
- Configurable workflows and environments
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| Cost controls | - Organization-level and app-level credit and spend controls
- Billing alerts
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| Analytics and visibility | - Application-level analytics
- Usage and cost reporting
- Admin dashboards for organizational oversight
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| Business continuity | - Automatic data backups
- Downloadable code
- Data exportable at any time
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